Refund policy

At BrushWaves Studios, every product is thoughtfully created, inspected, and packaged with care. I take pride in the quality of my handmade products and original artwork and strive to provide a positive shopping experience.

All Sales Are Final.

Due to the handmade, original, and made-to-order nature of our products, BrushWaves Studios does not accept returns or exchanges for changes of mind, including unused items.

If there is a problem with your order, please contact us at brushwavesstudios@gmail.com so we can review your concerns and work toward an appropriate resolution.

This policy does not limit any rights or remedies provided by applicable law.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, is defective, or is not what you ordered, please email brushwavesstudios@gmail.com with your order number, a description of the issue, and, if possible, clear photos of the item and packaging. These details help us review your concern and work toward an appropriate resolution.

Order Cancellations

Cancellation requests must be submitted within 2 hours of placing an order, provided processing has not begun.

All cancellation requests are reviewed on a case-by-case basis and are not guaranteed. Once an order has entered processing, cancellations are not accepted for changes of mind.

To request a cancellation, please email brushwavesstudios@gmail.com with the following information:

• Order number

• Name associated with the order

• Reason for requesting cancellation

Submitting a cancellation request does not guarantee approval. Orders remain active unless cancellation is confirmed by BrushWaves Studios.

This policy does not affect cancellations or refunds required by applicable law.

Refunds

Approved refunds will be issued to the original payment method whenever possible.

Refund processing times may vary depending on your financial institution or payment provider.

Refunds will be provided when required by applicable law.