Shipping Policy

At BrushWaves Studios, every order is thoughtfully created, inspected, and packaged with care. As a small, independently owned art and stationery business, I am committed to providing quality handmade products and a positive shopping experience.

Processing Times

All orders are processed within 5–10 business days after payment is confirmed.

Processing time begins on the next business day after your order is placed and does not include weekends, holidays, or shipping transit time.

During busy seasons or for larger orders, additional processing time may be necessary. If your order cannot be shipped within the stated timeframe, I will contact you with an updated estimate.

Orders containing multiple products may ship together according to the item requiring the longest processing time.

Holiday Ordering

The holiday season is a busy time for handmade businesses, and I encourage customers to place gift orders early. Please place your order with enough time for processing and shipping in order to reach you by the time you need those items.

Shipping Destinations & Charges

BrushWaves Studios currently ships within the United States only. International shipping is not available at this time.

Shipping charges are calculated and displayed at checkout before payment. Charges may vary depending on the items ordered, delivery address, and available shipping service.

Shipping & Delivery

Orders are shipped through USPS with tracking.

Once your order ships, you will receive a shipping confirmation email containing your tracking information.

Estimated delivery dates provided by USPS are estimates only and do not include order processing time.

While every order is carefully packaged, delivery delays caused by weather, holidays, or carrier operations may occur.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, please contact BrushWaves Studios as soon as possible. Address changes cannot be guaranteed once an order has shipped.

Orders returned due to incorrect or incomplete shipping information may require additional shipping charges before being resent.

Lost or Delayed Packages

If your shipment is delayed, please review your USPS tracking information for the latest updates.

If your package is marked as delivered but cannot be located, please check your mailbox, porch, surrounding delivery areas, and with household members or neighbors. You should also contact your local USPS Post Office for assistance.

Once USPS confirms delivery to the address provided at checkout, BrushWaves Studios is generally unable to provide refunds or replacements for packages that are subsequently lost or stolen.

If you believe your package was delivered incorrectly, please contact USPS to initiate an investigation. You may also contact BrushWaves Studios for assistance with available shipping documentation.

Any claims will be reviewed in accordance with applicable law.

Returns & Exchanges

Due to the handmade, original, and made-to-order nature of our products, BrushWaves Studios does not accept returns or exchanges for changes of mind, including unused items.

If there is a problem with your order, please contact us so we can review your concerns and work toward an appropriate resolution.

Damaged, defective, or incorrect items will be addressed individually in accordance with applicable law.

Handmade Quality

Every BrushWaves Studios product is individually created, printed, finished, or prepared with care.

Slight variations in color, texture, or placement may occur due to the handmade nature of the products. Printed colors may also vary slightly depending on screen settings and printing processes.

These small differences are part of the unique character of handmade artwork and stationery.

Thank you for supporting BrushWaves Studios! Your purchase supports a small, independently owned creative business, and every order is genuinely appreciated.